Morning Latte: A Soft Answer…

May 1, 2012

Responding when difficulties arise


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Life being what it is, conflict can arise at the most inopportune times and places. That is just par for the course. Thankfully, there are ways to manage the turmoil quickly and efficiently.

Dale Carnegie, a giant in the field of communication, offered this tip that has served me well – begin in a friendly way. It is good to remember that each person has his or her own unique point of view and stake in life. When we remember to state our problem in a clear and positive manner, and then ask the other person for their help, we often get unexpected benefits.

Loud noises instinctively put people on their guard. They turn off their listening function and go into the fight or flight response, due to raised adrenalin levels in their system. Remembering to keep ones voice at a soothing level can make communication a hundred times more effective because the listener will be able to process the message easier.

Here are a couple of short Youtube videos that you might find interesting:

The book, How to Win Friends and Influence People, by Dale Carnegie, is an excellent resource for business and personal development.

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